Wednesday, April 4, 2012

TortoiseSVN installation: “insufficient privileges”

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You are an administrator, you were either asked to elevate or ran the installer “as administrator” yourself, but still getting this error:

“The installer has insufficient privileges to access this directory: C:\Program Files\TortoiseSVN\bin.
The installation cannot continue. Log on as administrator or contact your system administrator”

TortoiseSVN - insufficient privileges

Well, it might have nothing to do with the privileges, but rather with the fact that the TSVNCache.exe is still running when the installer is trying to replace it with a new version.

TSVNCache - ProcExp

I guess you got two options here:
  1. kill the process and push the retry button, where you might need to logoff and log back in (or restart) to get the process back, or
  2. first change the option in TortoiseSVN Settings > Icon overlays > Status Cache from Default to Shell, in which case it might need to kill your Explorer as part of the installation.
Personally I prefer the first one, haven't seen any problems with it.

TortoiseSVN - Settings - Icon Overlays

21 comments :

  1. UnknownOctober 19, 2012 at 7:07 PM

    Thanks for the tip! I used your first option and was able to finish the TortoiseSVN update.

    ReplyDelete
  2. Dan Dar3October 20, 2012 at 12:04 AM

    Glad to hear it worked, Bill!

    ReplyDelete
  3. AnonymousJanuary 3, 2013 at 1:02 AM

    Thanks! You saved me some hair-pulling. And I don't have much left to pull. :)

    ReplyDelete
  4. Dan Dar3January 3, 2013 at 10:58 PM

    More of these and I'm there too :-)

    ReplyDelete
  5. AnonymousJanuary 10, 2013 at 1:34 AM

    Thanks! Worked for me. I dreaded having to involve IT to troubleshoot this. Long live Google!

    ReplyDelete
  6. Ofer BarMay 6, 2013 at 7:04 AM

    Thanks! I thought there was a problem with the TortoiseSVN update.
    Actually it does look like a bug in setup.
    Thanks for the help.

    ReplyDelete
  7. AnonymousAugust 14, 2013 at 1:45 PM

    You are the best! In spanish i would say: "sos groso, sabelo". In english it would be something like: "you are the top 1, just know that"

    Thanks a lot!

    ReplyDelete
  8. AnonymousFebruary 23, 2014 at 9:42 AM

    Thank you very much. I've spent hours looking for a way to make the folder accesible and this worked well!

    ReplyDelete
  9. AnonymousFebruary 23, 2014 at 9:44 PM

    just create the folder,
    right click and "Take Ownership".

    then the installation finishes successfully. :)

    ReplyDelete
  10. AnonymousFebruary 26, 2014 at 1:21 AM

    Nice one - thanks!

    ReplyDelete
  11. AnonymousMarch 18, 2014 at 3:56 AM

    Thanks for the tips!

    ReplyDelete
  12. AnonymousApril 16, 2015 at 8:44 AM

    Thank you, your tip 1 saved my day! I killed the cache process and that allowed version 1.18.11 to install on my Windows 7.

    ReplyDelete
  13. AnonymousMay 18, 2015 at 3:46 PM

    Thx a lot

    ReplyDelete
  14. AnonymousJune 15, 2015 at 5:36 PM

    Thanks saved me some time!

    ReplyDelete
  15. AnonymousSeptember 26, 2015 at 6:57 AM

    thanks much buddy

    ReplyDelete
  16. AnonymousOctober 29, 2015 at 7:55 PM

    I started getting error when checking out/ updating code using Tortoise SVN
    Error: Not authorized to open root of edit operation
    Any idea how to resolve this ?
    Please suggest.

    ReplyDelete
    Replies
    1. Dan Dar3October 31, 2015 at 8:55 AM

      Not sure whether you searched the web first, sounds like a configuration issue on the server side - see if this can get you started in the right direction: http://stackoverflow.com/q/5411508

      Delete
  17. UnknownNovember 12, 2015 at 11:36 PM

    Спасибо большое, мужик! Очень помог!

    ReplyDelete
  18. AnonymousMay 18, 2016 at 10:54 AM

    This didn't work for me initially. However after rebooting the PC the service didn't restart immediately and I was then able to complete the install without error.

    ReplyDelete
  19. AnonymousJuly 20, 2016 at 8:08 AM

    Thanks for the tip!

    ReplyDelete
  20. UnknownFebruary 5, 2018 at 12:34 PM

    Very useful tip. Thank you!!

    ReplyDelete

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